Install & Update MFP and Display Agents

The Synappx Go MFP agent creates a secure connection to the Synappx Go cloud, discovers and maintains a list of MFPs and manages scan and print release in Synappx Go. A single MFP agent can manage anywhere from 50 to 100 MFPs in an organisation, depending on the environment. Here's an overview of the MFP agent installation and configuration:

• The MFP agent installation starts on the PC/server. Ensure the prerequisites are met.
  
  - .NET 4.7.2 is required. If not already installed, a prompt will appear to download it during the agent installation. Allow the download.
   
• MFP self-registers to the Synappx Go cloud using X.509 certificates.
• MFP discovery is automatically completed for the assigned IP address range(s).
• MFP agent and discovered MFPs are automatically visible on the Synappx Go Admin Portal.
• Although the Synappx Go agent application is Code-Signed to assure integrity and authenticity of the software, some anti-virus systems may require registration or configuration.

Notes:

• Prior to installing the agent, an administrator must perform the Simple Network Management Protocol (SNMP) discovery and download the MFP agent from the Admin Portal.
• If print jobs are not received by the MFP agent PC, it may be necessary to open either or both inbound Transmission Control Protocol (TCP) port(s) 9100 and 515 on the MFP agent server by creating rules on the machine's Windows firewall. See the Windows Defender Firewall Configuration for a description of the procedure that uses Windows 10 as an example.
• 
  - From Version 2.0 agents onward, the inbound firewall will be opened automatically on the Synappx PC/server.
   
• The Synappx Go MFP agent runs background services to enable scan and print release operations. Therefore, the agent PC or server must not be set for sleep mode since agents cannot operate on a computer in a sleep state.
• Synappx Go MFP agents use port 8080 for local communications. Ensure no other application on the agent PC/server is using port 8080.

1. Copy the Sharp Synappx Go MFP Agent.zip file (downloaded in the previous step) and paste to a directory on the target PC or server.

2. Unzip the file in the PC/server location. The package will include the files shown here.

3. Double-click exe.

4. When the InstallShield Wizard pops up, click Next. [View Image]

5. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. If desired, print a copy of the EULA. Then click Next. [View Image]

6. The Destination Folder screen will appear. This screen describes the default target directory for installation. In most instances, the default location is the preferred location. To override the default, click Change and select the desired folder. Then click Next. To use the default location, click Next. [View Image]

7. The installation process will begin; it could take up to several minutes to complete. [View Image] When the InstallShield Wizard Completed screen appears, click Finish to complete the installation. [View Image]

The Synappx Go MFP Agent will automatically connect to the Synappx Go cloud (hosted on Microsoft Azure) and complete the agent provisioning, including use of X.509 certificates. Then it will automatically discover all Sharp MFPs within the previously specified IP range you specified prior to downloading the Agent install package. Synappx Go is now ready for assigning workspaces.

The Synappx Go Display agent creates a secure connection to the Synappx Go cloud, maintains a list of display PCs and manages document sharing to displays. A display agent must be installed on the PC of every display that will be used with Synappx Go. Here is an overview of the Display agent installation and configuration:

• The display agent installation starts on a PC (see steps below). Before installation, ensure the prerequisites are met.
  
  - .NET 4.7.2 is required. If not already installed, a prompt will appear to download it during the agent installation. Allow the download.
   
• The display agent cannot be not loaded on the same PC or server as the MFP agent.
• The display device self-registers to the Synappx Go cloud using X.509 certificates.
• The display agent is automatically visible on the Synappx Go Admin Portal.

Notes:

Prior to installing the agent, an administrator must download the display agent from the Admin Portal to a separate PC. For convenience, you can download the display agent from the Admin Portal once and copy the zip file to any other display computers that will be configured to support Synappx Go. Then, run the setup on each computer, and each will be configured and displayed automatically on the Admin Portal.

1. Copy the Sharp Synappx Go Display Agent.zip file to a directory on the target display PC or server and unzip it. The package must include these files: [View Image]

• Config.ini
• setup.exe

2. Double-click setup.exe.

3. When the InstallShield Wizard pops up, click Next. [View Image]

4. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. If desired, print a copy of the EULA. Then click Next. [View Image]

5. The Destination Folder screen will appear. This screen describes the default target directory for installation. In most instances, the default location is the preferred location. To override the default, click Change and select the desired folder. Then click Next. To use the default location, click Next. [View Image]

6. The installation process will begin; it could take up to several minutes to complete. [View Image] When the InstallShield Wizard Completed screen appears, click Finish. [View Image]

The Synappx Go display agent will automatically connect to the Synappx Go cloud hosted on Microsoft Azure and complete the agent provisioning, including the use of X.509 certificates. The display is now ready to be assigned to a workspace on the Admin Portal.

The Admin Portal System tab has four options: Agent Updates, System Log, Admin Log and Check In Log.

Agent Updates displays an overview of all agent version numbers, including new versions available or recommended for installation and the option to set an update policy. [View Image]

Update Agents

The Last Updated column shows the day and time of the last successful update. If an agent was updated before version 2.0, the entry for that agent shows Prior to v2.0.

Synappx Go MFP agents with versions 1.3.323 and later and display agents with version 1.3.322.0 and later update automatically by default. The Version column shows the version number of each agent. Coloured circles represent older versions that require updates. [View Image]

Update Policy

Admins have options to customise the agent update policy by selecting an agent and the Update Policy button. [View Image]

• Set a preferred day and time for automatic updates (Default is any day after 1:00 A.M.)
• Select Manual to disable automatic updates

Manually Update Agents Released before Version 1.3

1. From the Downloads tab, download the agent again, following the same steps as the initial download.

2. A pop-up box will display a prompt to upgrade the agent. Select Yes. [View Image]

3. Follow the InstallShield Wizard 

4. If the Synappx service is running, a window will prompt the admin to stop the service to continue the upgrade installation. Select Automatically close and attempt to restart applications. Then select OK. [View Image]

5. Repeat this procedure for both agents if applicable.

System Log

If an MFP or display agent is unable to complete configuration with the Synappx Cloud, or if subsequent agent or mobile error conditions occur, information on those events can be found in the system log. Logs for successfully installed and configured individual agents can also be found by selecting the Log for each agent (see Summary of Devices and Agents).

If both Synappx Go and Synappx Meeting are licensed, system logs for both services are available on this page.

1. To filter log events, select the button to select and deselect services.  (Teal buttons are selected and white buttons are deselected).

2. To export all system logs, enter a start and end date and select Export. A .csv file will download automatically. [View Image]

3. Select OK [View Image]

Each system log entry on this page and on the individual agent system log pages has an error code (e.g. C102) at the end of the message. This provides more detailed information on the log entry. Contact your Sharp service provider for details.

Admin Log

Since multiple administrators can configure and manage the system, the admin log provides a record of administrator actions on the Admin Portal.

If both Synappx Go and Synappx Meeting are licensed, system logs for both services are available on this page.

1. To filter log events, select the button to select and deselect services.  (Teal buttons are selected and white buttons are deselected).

2. To export all logs enter a start and end date and select Export. A .csv file will download automatically. [View Image]

3. Select OK. [View Image]

Check In Log

Check-in logs help admins track employees’ touch points in the workplace.

Note: Synappx Go tags must be configured to capyure user check-in events (see Associate NFC Tags)

1. Enter a start and end date and Export. A CSV file will download automatically. [View Image]

2. Select OK [View Image]

The CSV file contains information on users who have tapped check-in, MFP or display NFC tags. Log data includes user name, user ID (email address), date and time, workspace location, action and MFP or display agent IP address (if applicable).